Refund policy

If for any reason, you wish to make an exchange, we have a straightforward return and exchange policy in place. 

We have a 14-day return policy, which means you have 14 days after receiving your item to request an exchange. 

To start a return and exchange, you can contact us at calivalleyliving@gmail.com. Please note that returns will need to be sent to the following address:

301 N Palm Canyon Dr

Suite A

Palm Springs, CA 92262

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at calivalleyliving@gmail.com. 

DAMAGES & ISSUES
We want you to shop with confidence, knowing that we stand behind the quality of our memorial products. If you need to initiate a return and exchange, simply contact our customer care team, and we will guide you through the process.

We strive to make the return and exchange experience as smooth as possible for you, ensuring that you are delighted with your handcrafted stone products from Carved Stone Memorials.

Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Your feedback is valuable to us, and we are dedicated to addressing any concerns you may have. Ensuring your satisfaction with our hand carved stone memorial products is our top priority at Carved Stone Memorials.